Every single product is lovingly handmade in Slovenia using beautiful local ingredients. We can deliver internationally or as a proud Australian business locally however subject to availability.
- Australia: based on Australia Post regular postage timeframes (on some occasions based on stock availability we may need to send from Slovenia to you however if required you would be informed of this).
- International: sent via Deutsche Post and can take 2-3 weeks (note, normally this can be shorter or at the lower end of the range given however we do produce a handcrafted, beautiful end product). So please treat yourself, if you love it buy it!
Each case is one of a kind. If, for any reason, you are not satisfied with what we made for you, we will do everything we can to make it right. Depending on the product, the reason for your dissatisfaction, and the amount of time that has passed since you received your purchase, we will help figure the best course of action for a replacement, exchange or refund. Refunds are available within 30 days of receiving your order. If a refund is given, it will be for the full price you paid for the item, unfortunately, we cannot refund the return shipping fee back to us unless your product arrived damaged or was produced incorrectly. Misuse, damage from accidents and daily wear do not constitute as a reason for warranty.
To start a refund send an email to firstname.lastname@example.org with your Order Id and a description of why you want to return the product and whether you desire a replacement, exchange or a refund. We will typically respond within 1-2 business days. For replacements and exchanges (and in select cases refunds) we will agree on the best shipping method. Once we receive your return we will process your replacement, exchange or refund. In cases of manufacturing errors, we may simply ask you to provide us with photographic proof of the defect to evaluate, so that we can get your replacement shipped out right away if approved; taking care of returning the defective item once you have the replacement. Refund requests that are not due to shipping damage or a manufacturing error will need to be returned to the customer’s expense for evaluation.
When we refund an order, we credit your original payment method as quickly as possible, typically the day we receive your return. It can sometimes take up to 5 business days for the credit to appear on your statement although it usually appears in just a day or two. This waiting period is based on your individual banking institution’s process and policies.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange, but contact us anyway to find a possible solution. Our first priority is the satisfaction of our customers so we will always strive to solve it transparently and as fast as possible.
All goods are subject to quality checks before sent out. The scent of the material is subject to outside factors and use, therefore intensity period cannot be exactly defined. The structure of the material is prone to wear and tear, which cannot be changed to ensure the qualities. The look and feel of the material can be maintained by careful every day use and not subjecting the case to extreme conditions and wear. From our experience, the scent can last from months or up to a year.
Wood grain, color and structure can be different from piece to piece making it unique for each case. We cannot guarantee each case to be the same as on our pictures or other media.
We will provide you with the most suitable address based on your location. If you are shipping an item over 100 AUD or USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.